RCS Online Academy

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Who can help me?

Issue Who to contact
Course content - Questions and Understanding the Material
 
Your online teacher. His/ her contact information is located at the top of the online course page. 
 
Curriculum and Lessons
 
Your online teacher. His/ her contact information is located at the top of the online course page. 
 
Grades
 
Your online teacher. His/ her contact information is located at the top of the online course page. 
 
Forgot Username or Password - Blackboard
 
RCS Online Administrative Assistant - Ms. Sandidge sandidged@rcschools.net 615-893-5815 ext. 22124
 
Forgot Username or Password - Pearson
 
Click the Forgot Username or Password link under the Sign In button on the Pearson website.
 
Other Account Login Problems
 
RCS Online Administrative Assistant - Ms. Sandidge sandidged@rcschools.net 615-893-5815 ext. 22124
 
Missing/ Incorrect Course
 
RCS Online Administrative Assistant - Ms. Sandidge sandidged@rcschools.net 615-893-5815 ext. 22124
 
Difficulty Uploading/ Downloading a File
 
1. Your online teacher. His/ her contact information is located at the top of the online course page. 
2. Your school's Instructional Technology Coach. A list of all ITC's can be found here.
3. Online Learning Specialist - Ms. Hunter hunterh@rcschools.net 615-893-5815 ext. 22067
 
Difficulty Submitting an Assignment
 
1. Your online teacher. His/ her contact information is located at the top of the online course page. 
2. Your school's Instructional Technology Coach. A list of all ITC's can be found here.
3. Online Learning Specialist - Ms. Hunter hunterh@rcschools.net 615-893-5815 ext. 22067
 
School Email / Office 365
 
Your school's Instructional Technology Coach. A list of all ITC's can be found here.
 
School Computer Concerns
 
Your school's Instructional Technology Coach. A list of all ITC's can be found here.
 
Transcript Requests
 
 
Enrolling in a Course
 
RCS Online Administrative Assistant - Ms. Sandidge sandidged@rcschools.net 615-893-5815 ext. 22124
 
Withdrawing from a Course
 
Online Learning Specialist - Ms. Hunter hunterh@rcschools.net 615-893-5815 ext. 22067